Letter To Pet Owners About COVID-19

Dear Pet Owners,

With the current COVID-19 pandemic evolving daily, St. Francis Animal Clinic will be implementing new preventive measures starting Monday, March 23rd.

Per the CDC’s recommendation of minimizing contact, we will be limited to curbside service for our patients and clients. Clients will need to call us from their vehicles when they arrive in our parking lot. A member of our staff will get your pet and bring them into the clinic, without their owner. If a client requests to be with their pet, we will decide to accommodate their request on a case-by-case basis. A doctor will call you after your pet is examined to speak with you about the treatment plan and cost.

You may still buy medications, food, and other items from us. Please call us from your vehicle and we will bring the items to you. If you call the clinic ahead of time with what you need, we will have your items ready for you.
We are going to limit elective surgeries to assist with the shortage of medical supplies. However, some of these are time-sensitive and will be evaluated on a case-by-case basis.

If any client is coughing or showing flu-like symptoms, we will ask them to return to their vehicles, and use masks when having their pet transferred to our staff for care. If you are feeling ill and your pet is an emergency, please call the clinic to inform us of your situation, so that we can take the appropriate steps to ensure the safety of our staff. If you are ill and your pet is not an emergency, we kindly ask you to wait to bring your pet into the clinic for care.

If you have any questions, please call us at 239-597-3108.

For the next few days until these changes are implemented, please use our separate dog or cat entrances to limit contact with people in the lobby. You may use the cat entrance with a dog, or the dog entrance with a cat. This will allow us to sanitize the lobby, rooms, and other affected surfaces between clients and their pets.

Thank you for your patience and understanding during this difficult time. We want to keep you, our staff, families and pets safe and will update you if any additional preventive measures are made.

Sincerely,
Daryl Lovingood, DVM